Privacy Policy
Last updated:
At gluzeighod, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online tutoring services.
1. Information We Collect
We collect several types of information to provide and improve our online tutoring services at gluzeighod.
Personal Information
When you register for our services, we collect personal information including your name, email address, phone number, postal address, date of birth, and payment information. This information is necessary to create your account, process payments, and deliver our tutoring services effectively.
Educational Information
To personalize your learning experience, we collect information about your educational background, learning goals, skill level, subject preferences, and progress tracking data. This helps our tutors at gluzeighod tailor instruction to your specific needs.
Technical Information
We automatically collect certain technical information when you access our website, including your IP address, browser type, device information, operating system, and usage data such as pages visited, time spent on pages, and clickstream data. This information helps us improve our platform and user experience.
Communication Information
We retain records of your communications with us, including emails, contact form submissions, chat messages, and session recordings for quality assurance purposes. This helps us provide better support and improve our services.
2. How We Use Your Information
We use the information we collect for various purposes related to providing and improving our online tutoring services.
Service Delivery
Your information enables us to create and manage your account, schedule and conduct tutoring sessions, match you with appropriate tutors, process payments and billing, and provide customer support. This is essential for delivering the personalized tutoring experience you expect from gluzeighod.
Communication
We use your contact information to send session reminders and confirmations, share learning materials and progress reports, respond to your inquiries and requests, and send administrative notices about our services. We may also send promotional offers and updates, though you can opt-out of marketing communications at any time.
Improvement and Analytics
We analyze usage patterns to understand how students interact with our platform, identify areas for improvement, develop new features and services, and maintain the security and integrity of our systems. This helps us continually enhance the quality of education we provide.
Legal Compliance
We may use your information to comply with legal obligations, enforce our terms and conditions, protect our rights and property, and prevent fraud or abuse of our services.
3. Information Sharing and Disclosure
We respect your privacy and do not sell your personal information. However, we may share your information in specific circumstances.
With Tutors
We share relevant information with your assigned tutors to enable them to provide effective instruction. This includes your name, learning goals, educational background, and progress information. Tutors are bound by confidentiality agreements.
Service Providers
We work with trusted third-party service providers who assist us in operating our platform, including payment processors, video conferencing platforms, email service providers, and cloud hosting services. These providers only access information necessary to perform their functions and are obligated to maintain confidentiality.
Legal Requirements
We may disclose your information when required by law, in response to legal processes, to protect our rights or the rights of others, or to prevent harm or illegal activity.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, though we will notify you of any such change and your rights regarding your information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, secure server infrastructure, regular security audits and updates, access controls and authentication, and employee training on data protection.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our tutoring services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained while your account is active and for a reasonable period afterward. Session recordings and learning materials may be retained for up to two years to support your ongoing education. Payment information is retained as required by financial regulations, typically seven years.
You may request deletion of your information at any time, subject to our legal obligations to retain certain data.
6. Your Rights and Choices
Under New Zealand privacy law, you have several rights regarding your personal information.
Access and Correction
You have the right to access your personal information held by gluzeighod and request corrections to any inaccurate or incomplete data. You can update most information through your account settings or by contacting us.
Deletion
You may request deletion of your personal information, subject to our legal obligations to retain certain records. We will respond to deletion requests within a reasonable timeframe.
Marketing Opt-Out
You can opt-out of marketing communications by clicking the unsubscribe link in our emails or by contacting us directly. Note that you will still receive essential service-related communications.
Cookie Management
You can control cookie preferences through your browser settings. Please refer to our Cookies Policy for more information.
7. Children's Privacy
Our services are available to learners of all ages. For students under 18 years of age, we require parental or guardian consent before collecting personal information. Parents and guardians have the right to review, modify, or delete their child's information at any time by contacting us.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. International Data Transfers
Your information is primarily stored and processed in New Zealand. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the date at the top of this page. Continued use of our services after changes indicates your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Gluzeighod
45 Maple Crescent, Mount Eden
Auckland 1024, New Zealand
Email: info@gluzeighod.world
Phone: +64 21 456 7890
12. Privacy Officer
Our designated Privacy Officer is responsible for overseeing compliance with this Privacy Policy and addressing any privacy concerns. You can reach our Privacy Officer using the contact information above.